As a mutual organisation

• the Cumberland is owned by and run for the benefit of our members
• we are not a public limited company (plc) owned by shareholders, who may have no other connection with the company
• by simply opening a savings account or by taking out a mortgage with us you become a member of our Society – and not just a customer to us

We aim to be the natural choice for financial services for people who live in the communities we serve. To help us to achieve this we put members’ interests first in everything we do, from providing a wide range of great products to improving service and value.

The benefits of being a member include:

Receiving great value

• by having no shareholders to satisfy, you get great value products and services
• our standard variable rate remains competitive and many of our existing borrowers benefit from a further discount on this rate
• we do not quote savings rates which include conditional short-term bonuses to attract new savers and provide some of the best long-term rates in the country

Receiving better service

• by making you our priority, our customer service will focus on your needs. If we get it wrong, we will do everything we can to put it right. Our extensive branch network and local customer service team make it easy for you to contact us at your convenience